Nutzerbefragung Technikbegleitung. Befragung von Nutzer*innen der Angebote der Technikbotschafter*innen im Projekt QuartiersNETZ

This report presents the descriptive results of a user survey of the services offered by the technology ambassadors in the project "Older people as (co-)producers of neighborhood networks in the Ruhr area (QuartiersNETZ)". The various technology support services were evaluated by the "Evaluation" sub-project using a standardized short questionnaire. This was handed out to the users by the technology ambassadors at the end of one of the measures (e.g. consultation hours, training). The aim of the survey was, on the one hand, to find out which groups of people could be reached with the offers. On the other hand, it was also possible to find out, for example, the motivations of the participants and the type of services that were used. In summary, it can be said that the offer was generally rated very highly and that a large proportion of participants would make use of the offer again. The rating scales clearly showed that the majority of the issues for which the technology ambassadors were consulted could be resolved. The participants were mainly women, people aged between 65 and 79, people with a lower secondary or primary school leaving certificate and people of all income levels. In contrast, people with a care degree, people with a migration background and people without a school-leaving qualification (almost) did not take advantage of the offers. The main technical devices in focus were smartphones and computers. The main reasons given for participation were the desire to learn, the desire to keep mentally fit, the lack of suitable contact persons, a specific problem or the desire to learn how to use a new device. The results have shown that the services offered by the technology ambassadors appear to be a good way to increase one's own technological competence and to counter problems in dealing with modern technology. Nevertheless, it must also be emphasized at this point that groups that are considered "hard to reach" are less likely to be found in the user group. In addition, technology ambassadors are not service providers in the traditional sense, but civic volunteers who provide their services free of charge. These voluntary structures should in no way give the impression that state support is no longer necessary to strengthen technology and media literacy.

Gelsenkirchen

Neighborhood network

Technical support

Technology ambassadors

written survey